FAQs

Q. How can I be notified when an item I am waiting for comes back in stock?

A. The best way to stay up to date with restocking items is to follow @moonlightuniverse__ on Instagram! If I am out of an item and am going to be restocking, I will let our shop followers know and have first dibs on new items!

Q. You don’t have my size in the item I want. Do you have any you’re planning to add to the site that I could get first dibs on?

A. Send us a dm on Instagram @moonlightuniverse__ or email shopmoonlightuniverse@gmail.com if you’re wondering if we have the supplies needed to create the item you’re most interested in! Sometimes we may have it, but if not, I can try to give you a general time frame of when that item might be back in stock.

For any other questions please feel free to use the “contact us” button at the bottom of the page, email us at shopmoonlightuniverse@gmail.com, or dm us on Instagram at @moonlightuniverse__!

Q. My order won't go through! Is there something I can do?

A. Make sure your billing information is correct, including your zip code and 3-4 digit CVV number on the back of your card! If all of that is correct and sufficient funds are available in your account, try a different payment method (PayPal or ShopPay may be easier for you) or send us an email at shopmoonlightuniverse@gmail.com or dm us at @moonlightuniverse__ on Instagram!